Privacy Policy

1. Introduction

Welcome to Epic Ocean ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account or create a profile
• Search for or book ocean activities, fishing charters, tours, or cruises
• Contact us through forms, email, or other communication methods
• Subscribe to our newsletter or marketing communications
• Post reviews, comments, or other user-generated content
• Participate in surveys, contests, or promotions

This information may include: name, email address, phone number, mailing address, payment information, preferences, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website addresses
• Device identifiers and mobile network information
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third-party services, such as social media platforms (if you connect your account), payment processors, analytics providers, and business partners. This information may be combined with information we collect directly from you.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our services
• To process transactions and send related information
• To send you technical notices, updates, security alerts, and support messages
• To respond to your comments, questions, and requests
• To provide customer service and support
• To send you marketing communications (with your consent where required)
• To personalize your experience and deliver content relevant to your interests
• To monitor and analyze trends, usage, and activities
• To detect, prevent, and address technical issues, fraud, or security threats
• To comply with legal obligations and enforce our terms of service
• To protect our rights, property, or safety, and that of our users or others

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Partners

We may share your information with business partners, including fishing charter operators, tour companies, and other ocean activity providers, to facilitate bookings and provide services you request.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government investigations).

4.4 Business Transfers

If we are involved in a merger, acquisition, asset sale, or other business transaction, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect and store information about your preferences and browsing behavior. Cookies are small data files stored on your device that help us improve your experience, analyze site usage, and assist with marketing efforts.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired).

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You use our services at your own risk.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information to another service
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing your information
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

You may also opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.

8. Children's Privacy

Our services are not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by us. This Privacy Policy does not apply to such third-party services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you access.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries. We take appropriate measures to ensure your information receives adequate protection in accordance with this Privacy Policy.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of such changes. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us.